T

Delete Your TasVid Account

TasVid

How to request deletion

In the TasVid app:

  1. Log in to your account
  2. Go to Settings
  3. Scroll down and tap Delete Account
  4. Type "delete" to confirm, then tap Schedule Deletion

On the web (tasvid.com):

  1. Log in at tasvid.com/signin
  2. Go to Settings
  3. Scroll down and click Delete Account, then confirm

No longer have access to your account? Email support@renshia.com from the email address associated with your account, and we'll process the deletion manually.

What happens after you request deletion

  • Your account enters a 7-day grace period — during this time you can cancel by simply logging back in
  • After 7 days, deletion is permanent and cannot be undone

What gets deleted

  • Your profile — name, email, phone number, profile picture
  • Every event you created and all photos/videos inside them
  • Your face reference photo and biometric data (if you had face search enabled, for yourself or a child) — removed immediately, not just after the grace period
  • Your credit balance and transaction history

What is retained

  • Photos or videos you uploaded to someone else's event remain in that event — only the event's owner can delete those, since other members rely on that shared content
← Back to TasVid